Our services
Application maintenance, upgrades and training: extend the life of your PLM, ERP and MES solutions
An industrial solution lives on long after go-live. We maintain it, evolve it and support your users.
Who is it for?
Companies whose PLM, ERP, MES or EAM solution is in production and that want to secure its operation, keep up with the vendor’s releases and upskill their teams.
Common situations
- Your solution is in production and its maintenance relies on one or two people.
- The vendor has announced end of support for your version.
- Users work around the tool for lack of training or support.
- You are changing your application maintenance provider.
Your objectives
- Ensure the solution runs smoothly
- Keep up with vendor releases without disruption
- Drive user adoption of the solution
- Retain knowledge in-house
What we do
We handle corrective and evolutionary maintenance, prepare and carry out upgrades, and support change: communication, materials, role-based training and on-the-job support.
We organise request handling (incidents, enhancements), propose improvements and plan upgrades in step with the vendor’s release cycle. For users, we build role-based training paths and support teams on the job.
Services included
- Version upgrades
- Change management, training
- Third-party application maintenance (TMA)
Typical deliverables
- Maintenance plan and request tracking
- Upgrade documentation and test reports
- Training materials and paths
- Change management plan
The benefits for you
- A stable, documented solution
- Up-to-date versions, with no disruption for users
- Trained, self-sufficient users
- Knowledge retained within your teams
Typical approach
Every engagement is tailored to your context; here are the main stages.
1
Handover
Getting to know the solution and its history.
2
Maintenance
Request handling and regular follow-up.
3
Evolution
Upgrades and improvements.
4
Training
Upskilling of users and internal teams.
Engagement models
We adapt the way we work to your organisation.
One-off expertise
An expert addresses a specific question: an audit, an opinion on an architecture, a review of a specification.
Project support
A CNEXT team takes charge of all or part of the project, with a single point of contact.
Team reinforcement
Consultants join your teams or your integrator’s, on a technical assistance basis.
Why CNEXT?
Often, the same consultants configured and integrated the solution: they know its specific features and your processes. Knowledge therefore stays within the project.
Related expertise
Frequently asked questions
Can you take over application maintenance from another provider?
Yes, after a knowledge transfer phase that documents the solution and its specific features.
Do you train both users and administrators?
Yes. Training paths are tailored to each profile: business users, key users and administrators.
How does an upgrade work?
Analysis of new features and their impact, update of a test environment, acceptance testing with your key users, then a planned cutover to production.
How do we get started?
To get started, an initial conversation is all it takes: you present your context and objectives, and we propose an approach and the right profiles. We can begin with a short scoping assignment before committing for the longer term.
A PLM, ERP, MES or EAM project? Let’s talk.
Speak with an expert to scope your needs, with no obligation.
contact@cnext-consulting.fr
La Turbine, 32 boulevard du Port
CS20001, 95015 Cergy-Pontoise Cedex